Shipping policy

SHIPPING POLICY

Last updated: 13 July 2026

1. Shipping Rates

Shipping is calculated at 30% of the total order value. This rate covers specialist handling, protective packaging, insurance and international logistics required for handcrafted goods.

2. Delivery Timeframes

All orders are shipped from our warehouse in India. Estimated delivery times are as follows:

United Kingdom: 10–20 business days
European Union: 14–25 business days

These are estimates, not guarantees. Delivery times may vary due to customs clearance, public holidays, or carrier delays beyond our control.

3. Order Processing

Orders are processed within 2–5 business days. You will receive an email with tracking information once your order has been dispatched.

4. Customs & Import Duties

Orders shipped outside India may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our shipping rate.

5. Tracking

A tracking number will be provided for all orders via email once dispatched. If you have not received tracking information within 5 business days of placing your order, please contact us.

6. Lost or Delayed Shipments

If your order has not arrived within 30 business days of dispatch, please contact us. We will work with the carrier to locate the shipment. If the order is confirmed lost, we will arrange a replacement or full refund at our discretion.

7. Partial Shipments

Large or multi-item orders may be shipped in more than one package. You will receive tracking information for each shipment. No additional shipping charge applies for partial shipments.

8. Shipping Charges and Refunds

Shipping charges are non-refundable, except where:

We shipped the wrong item;
The order was not delivered due to our error;
Goods arrived damaged and a return has been approved (see our Returns Policy).

9. Delivery Address

Please ensure your delivery address is accurate and complete at the time of ordering. We are not responsible for delays or losses caused by incorrect address details provided by the buyer.